Terms of Service

Last updated: 13 November 2026

These terms are the agreement between you and Hook ("we", "us") for using the Hook website and app at app.hook.com.bd. By creating an account or using Hook, you agree to these terms and to our Privacy Policy.

1. What Hook does

Hook reads your Facebook and Instagram ad results, matches them with orders from your shop, sends alerts, and publishes or schedules posts on your Facebook pages. Hook only reads your ads. It never creates, changes, pauses or deletes ads or budgets.

2. Your account

• You must be 18 or older and give true information when you sign up.
• Keep your password safe. You are responsible for what happens in your account.
• Only connect ad accounts, pages and shops that you own or have permission to manage.
• One account is for one business or agency. Do not share or resell your login.

3. Free trial, plans and payment

• New accounts get a 14-day free trial. You do not need to pay to start.
• After the trial, you need a paid plan to keep using Hook. Prices and limits for each plan are shown on our pricing section, in Bangladeshi Taka.
• You pay by bKash, Nagad or Rocket and send us the transaction ID in the app. Your plan starts when we confirm the payment.
• Plans do not renew automatically. We remind you before your plan ends. If you do not pay, your account is paused until you do. Your data stays in your account while it is paused.
• Each plan has a limit on ad accounts and pages. Campaigns are unlimited.
• We may change prices. A new price applies only from your next payment, and we will tell you before it does.

4. Refunds

If a payment was sent by mistake, or Hook did not work for you because of a problem on our side, contact us within 7 days of the payment and we will refund it. Once a paid period has started and the service is working, we do not refund the rest of that period.

5. Acceptable use

You must not:

• use Hook to post content that is illegal, misleading, hateful, or that breaks Facebook's rules;
• try to access other users' data, break our security, or overload the service;
• copy, resell or rebuild Hook, or use automated tools to scrape it.

You are responsible for the posts you publish through Hook and for following Meta's terms and policies.

6. Data and numbers

Ad numbers come from Meta, and orders come from your shop or the files you upload. We show them as they are given to us. Meta may change or delay its data, and numbers can differ slightly from Ads Manager. Hook helps you decide, but we do not promise any sales, profit or ad results.

7. Service availability

We work to keep Hook running all the time, but it may sometimes be slow or offline for maintenance or because of problems with Meta, our hosting or the internet. Features may change as we improve Hook. If we remove a major feature you paid for, you may ask for a refund for the unused part of your plan.

8. Ending your account

You can stop using Hook at any time and ask us to delete your account. We may pause or close an account that breaks these terms, does not pay, or puts other users at risk. When possible, we will warn you first.

9. Limits on our responsibility

Hook is provided "as is". As far as the law allows, we are not responsible for lost sales, lost profit, or decisions made from the reports. If we are found responsible for any loss, the most we will pay is the amount you paid us in the last 3 months.

10. Law

These terms are governed by the laws of Bangladesh. If there is a disagreement, we will first try to solve it with you directly.

11. Changes to these terms

We may update these terms. We will change the date at the top, and tell you by email or in the app if a change is important. If you keep using Hook after a change, you accept the new terms.

Contact us

For questions about this page, or to ask us to show, correct or delete your data, contact us. We reply within 7 days.

• WhatsApp: 01915009386
• Website: app.hook.com.bd